Terms & Conditions

These Terms & Conditions govern your use of the Shoeelo website and any purchases made through it. By browsing the site, creating an account, or placing an order, you agree to these terms.

Please read them carefully before completing a purchase.

About these terms

The Shoeelo online store is operated by the business responsible for the Shoeelo brand.

If you have questions about these terms, please contact customer care.

Using the website

You may use the Shoeelo website for lawful personal shopping purposes.

You agree not to:

• misuse the website;
• attempt to gain unauthorised access to the website or customer accounts;
• interfere with the website's operation or security;
• use automated tools in a way that disrupts the website;
• submit false, misleading, or fraudulent information;
• use the website in violation of applicable law.

We may restrict or suspend access where misuse, fraud, or security concerns are reasonably suspected.

Product information

We aim to present product descriptions, photographs, colours, sizes, materials, and prices as accurately as possible.

However:

• colours may appear slightly different depending on your screen or device;
• measurements may vary slightly between styles;
• product packaging may change;
• minor differences may occur between product photographs and the delivered item.

Where relevant, product-specific details are shown on the product page.

Orders and pricing

Placing an order on Shoeelo does not necessarily mean that the order has been finally accepted.

After you place an order, we may send an acknowledgement or confirmation using the contact details provided at checkout.

An order may be declined or cancelled before dispatch if, for example:

• the product is unavailable;
• payment cannot be verified;
• delivery is not available to the selected address;
• the order appears fraudulent or suspicious;
• an obvious pricing or technical error has occurred.

If payment has already been collected for an order that we cannot fulfil, we will arrange the appropriate refund.

We make reasonable efforts to ensure that prices shown on the website are accurate. If an obvious pricing error occurs, we may contact you before processing the order.

Prices, promotions, and product availability may change without prior notice.

Availability

All products are subject to availability.

Adding an item to your shopping bag or wishlist does not reserve stock.

In rare cases, an item may become unavailable after an order has been placed. If this happens, we may contact you to offer an alternative, exchange, or refund where applicable.

Payment

Available payment methods will be displayed during checkout.

Depending on your location and the options enabled by Shoeelo, these may include:

• Cash on Delivery;
• debit or credit card;
• bank transfer;
• digital wallet;
• other supported payment methods.

Some payment methods may not be available for every order or delivery location.

Where a third-party payment provider processes your payment, additional terms and privacy practices from that provider may apply.

Cash on Delivery

Where available, Cash on Delivery allows payment to be made when the order is delivered.

We may contact you to confirm a Cash on Delivery order before dispatch.

Cash on Delivery may be restricted for certain:

• delivery locations;
• high-value orders;
• repeated refused deliveries;
• suspicious orders;
• promotional products.

Any applicable Cash on Delivery fee is shown before the order is completed.

Delivery

Delivery times and charges vary depending on location and order details.

Please see our Shipping page for current information about:

• delivery areas;
• estimated delivery times;
• shipping charges;
• Cash on Delivery;
• order tracking.

Delivery dates are generally estimates and may be affected by couriers, public holidays, weather, or events outside our reasonable control.

Returns and exchanges

Eligible returns and exchanges are handled according to our current return policy.

Please see Returns & Exchanges for information about:

• the return window;
• item condition requirements;
• size exchanges;
• refund processing;
• damaged or incorrect items.

Nothing in these terms is intended to remove any rights you may have under applicable consumer law.

Cancellations and order changes

If you need to change or cancel an order, please contact us as soon as possible.

We will try to assist where possible, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

Promotions and discount codes

From time to time, Shoeelo may offer:

• promotional prices;
• discount codes;
• free shipping;
• bundle offers;
• sale events.

Promotions may be subject to additional conditions, including:

• expiry dates;
• minimum order values;
• product exclusions;
• one-use limits;
• availability restrictions.

Unless otherwise stated, promotional offers cannot necessarily be combined.

Accounts

You may be able to create a Shoeelo account to manage orders, addresses, wishlists, and other features.

You are responsible for keeping your login details secure.

Please contact us if you believe someone has accessed your account without permission.

We may suspend or close accounts where there is evidence of fraud, abuse, or serious misuse of the website.

Intellectual property

The Shoeelo name, branding, logos, website design, product photography, text, graphics, and other original website content are owned by Shoeelo or used with appropriate permission.

You may not copy, reproduce, distribute, modify, or commercially use this material without permission, except where allowed by law.

Third-party services

Some parts of the website may rely on third-party services, such as:

• payment processors;
• couriers;
• hosting providers;
• analytics services;
• communication providers.

We are not responsible for services operated independently by third parties beyond the extent required by applicable law.

Website availability

We aim to keep the Shoeelo website available and working correctly, but we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable due to:

• maintenance;
• updates;
• technical faults;
• hosting problems;
• security issues;
• events outside our reasonable control.

Limitation of liability

To the extent permitted by applicable law, Shoeelo is not responsible for indirect or consequential losses arising from use of the website or purchase of products where such liability can lawfully be excluded.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review the Shoeelo Privacy Policy for details about how customer information is collected, used, stored, and shared.

Changes to these terms

We may update these Terms & Conditions from time to time.

When material changes are made, we will revise the updated date shown at the top of this page.

The version published on the website at the time of your order will generally apply to that purchase, subject to applicable law.

Governing law

These Terms & Conditions are governed by the laws of Pakistan, subject to any mandatory consumer protections that apply.

Contact

If you have questions about these Terms & Conditions, an order, or any Shoeelo service, please contact customer care.