Shipping

At Shoeelo, we aim to make your shopping experience simple from checkout to delivery. Below you'll find information about where we deliver, expected delivery times, shipping charges, cash on delivery, and order tracking.

Where we deliver

We currently deliver across Pakistan, including major cities and surrounding areas.

Our delivery network covers locations throughout Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Islamabad Capital Territory, Azad Jammu & Kashmir, and other serviceable areas.

Some remote locations may require additional delivery time. If your address is outside our standard delivery network, we may contact you before dispatch.

Delivery times

Every pair is made to order, so orders are normally made and dispatched within 3–5 business days after confirmation.

Estimated delivery times are:

• Major cities: approximately 2–4 business days after dispatch
• Other cities and towns: approximately 3–6 business days after dispatch
• Remote areas: delivery may take slightly longer

Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, high-order periods, or circumstances outside our control.

Delivery charges

Delivery charges are shown at checkout and depend on your delivery address and order value.

We may occasionally offer free delivery promotions or free shipping above a specific order value. Any applicable free-delivery offer will be clearly shown on the website or at checkout.

Cash on delivery

Cash on Delivery may be available for eligible orders and delivery locations.

If Cash on Delivery is available for your address, you can select it during checkout.

Please ensure that:

• the shipping address and phone number are correct;
• someone is available to receive the parcel;
• the payable amount is available at the time of delivery.

We may contact you by phone, SMS, WhatsApp, or email to confirm a Cash on Delivery order before dispatch.

For certain orders, locations, or order values, we may require advance payment or may not be able to offer Cash on Delivery.

Tracking your order

Once your order has been dispatched, we will send you tracking information using the contact details provided during checkout.

Tracking details may be sent by:

• email;
• SMS;
• WhatsApp; or
• another available notification method.

You can use the tracking information provided to follow your shipment through the courier service. You can also check your order at any time on Track your order with your order number and email address.

If you have not received tracking information within a reasonable time after your order has been dispatched, please contact us.

Delivery problems

If your parcel appears delayed, damaged, missing, or marked as delivered but you have not received it, please contact us as soon as possible so we can assist you.

For delivery-related questions, please contact our customer care team.