Frequently Asked Questions

Find quick answers to the most common questions about sizing, payments, delivery, returns, and orders.

How do I choose my size?

You can find the size guide on each product page.

We recommend checking the measurements before ordering, especially if you are between sizes or trying a new style.

Fit can vary slightly by design. For example:

• pointed-toe styles may feel more fitted at the front;
• loafers and flats may have a more relaxed fit;
• sandals with adjustable straps provide more flexibility.

If you are between sizes, we generally recommend choosing the larger size unless the product page says otherwise.

If you are still unsure, please contact customer care and we will be happy to help.

Can I pay cash on delivery?

Yes, Cash on Delivery may be available for eligible orders and locations within Pakistan.

If Cash on Delivery is available for your address, you will see it as a payment option during checkout.

We may contact you to confirm your order before dispatch.

For certain locations, high-value orders, or special circumstances, advance payment may be required.

How long does delivery take?

Every pair is made to order, so orders are normally made and dispatched within 3–5 business days.

After dispatch, estimated delivery times are:

• Major cities: approximately 2–4 business days
• Other cities and towns: approximately 3–6 business days
• Remote areas: delivery may take a little longer

Delivery times are estimates and may vary during public holidays, promotional periods, or due to courier delays.

For more information, please see our Shipping page.

How do I return or exchange an item?

You may request an eligible return or exchange within 7 days of receiving your order.

Items must generally be unworn, unused, and returned in their original Shoeelo packaging.

To start a return or exchange, please contact our customer care team with your order number and details of your request.

For complete information, please see our Returns & Exchanges page.

Can I exchange my shoes for a different size?

Yes, size exchanges may be available within the return period, subject to stock availability.

If your requested size is unavailable, our team can discuss other available options with you.

How can I track my order?

Once your order has been dispatched, tracking information will be sent using the contact details provided during checkout.

You may receive your tracking details by email, SMS, WhatsApp, or another available notification method.

Can I change or cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible.

We will try to accommodate your request, but changes or cancellations cannot always be guaranteed once an order has entered the dispatch process.

What should I do if I receive the wrong or damaged item?

Please contact us as soon as possible and provide:

• your order number;
• a brief description of the issue;
• clear photographs of the item and packaging.

Our customer care team will review the issue and help arrange the appropriate resolution.

Are the product colors exactly the same as shown online?

We make every effort to display product colors accurately.

However, colors may appear slightly different depending on your screen settings, lighting, or device.

Do you deliver across Pakistan?

We deliver to most serviceable locations across Pakistan.

Some remote areas may require additional delivery time or may have limited courier coverage.

How can I contact Shoeelo?

For questions about your order, sizing, delivery, returns, or anything else, please contact customer care.

Roman Urdu mein sawal

Kya cash on delivery available hai?

Jee haan. Pakistan mein eligible orders aur locations ke liye cash on delivery available hai. Agar aap ke address par COD available ho to checkout par payment option mein nazar aayega, aur parcel milne par payment karein. Kuch locations ya high-value orders par advance payment zaroori ho sakti hai.

Delivery mein kitne din lagte hain?

Har joda order par banaya jata hai, is liye order aam taur par 3–5 business days mein tayyar ho kar dispatch hota hai. Dispatch ke baad bare shehron mein taqreeban 2–4 business days, aur doosre shehron mein 3–6 business days lagte hain. Door daraz ilaqon mein thora zyada waqt lag sakta hai. Tafseel ke liye Shipping dekhein.

Main apna shoe size kaise chunoon?

Har product page par "Size guide" khol kar EU, UK aur US sizes milayein. Agar aap do sizes ke darmiyan hain to bara size lein, jab tak product page par kuch aur na likha ho.

Kya main shoes return ya exchange kar sakti hoon?

Jee haan. Order milne ke 7 din ke andar return ya exchange ki request kar sakti hain, agar shoes na pehne hon aur original Shoeelo box aur packaging ke saath hon. Size exchange stock ke hisaab se hota hai. Tafseel ke liye Returns & Exchanges dekhein.

Kya Shoeelo ke shoes handcrafted hain?

Jee haan. Shoeelo ka har joda handcrafted aur hand-stitched hai.

Shaadi aur mehndi ke liye kaun se shoes behtar hain?

Shaadi, mehndi, baraat aur walima ke liye hamari Wedding & Mehndi collection dekhein: crystal mules, embellished heels aur jewelled slides. Eid ke liye Eid & Festive collection hai.

Main apna order kaise track karoon?

Dispatch ke baad tracking ki maloomat checkout par di gayi contact details par bheji jaati hai. Aap Track your order par order number aur email se bhi apna order dekh sakti hain.