Customer care
Frequently Asked Questions
Updated
This page is being prepared. For help in the meantime, please contact us.
Draft — for Shoeelo to complete before launch. This page is a structure only. Replace every bracketed prompt with your real policy, and have it reviewed. Nothing here is a commitment to customers yet.
How do I choose my size?
See the size guide on any product page. [Add fit advice.]
Can I pay cash on delivery?
[Yes/no and any conditions.]
How long does delivery take?
[Timeframes.]
How do I return or exchange?
See Returns & Exchanges.