Customer care
Returns & Exchanges
Updated
This page is being prepared. For help in the meantime, please contact us.
Draft — for Shoeelo to complete before launch. This page is a structure only. Replace every bracketed prompt with your real policy, and have it reviewed. Nothing here is a commitment to customers yet.
Return window
[How many days customers have to request a return or exchange.]
Condition of items
[Requirements, e.g. unworn, in original packaging.]
How to start a return
[Steps, contact method, and what information to include.]
Refunds
[Refund method and timing — including for cash-on-delivery orders.]
Exchanges
[How size exchanges work.]